SHOPAHOME is a Trademark and e-Commerce License owned by AUSTOLA INTERNATIONAL LTD. SHOPAHOME provides an online service while you shop 24 hours at the comfort of your home, office, even on the go. As an online store, SHOPAHOME has made doing the groceries, driving to the markets or going to the malls faster and easier by providing just a ‘one-click’ affair.
Intellectual Property Rights/ Trademark Protection
All content included in or made available through any SHOPAHOME Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of SHOPAHOME or its content suppliers and protected by the Applicable copyright laws. You are not permitted to publish, manipulate, distribute or otherwise reproduce in any format, any of the content or copies of the content supplied to you or which appears on the platform nor may you use any of such content in connection with any business or commercial enterprise.
SHOPAHOME are trademarks belonging to AUSTOLA INTERNATIONAL LTD. No license or consent is granted to you to use these marks in any way and you agree not to use these marks or any marks which are colourably similar without the written permission of AUSTOLA INTERNATIONAL LTD.
SHOPAHOME respects the intellectual property of others. If you believe that your intellectual property rights are being infringed by any of our content providers, please kindly contact us for review with a cure period of 90 days for resolution.
SHOPAHOME prices for goods are as stated underneath the products and are subject to review from time to time. Payments for all orders can be made by Credit or Debit card on the Checkout page. Terms and Conditions may apply. There may be options for payment on delivery specific to each content provider. You should be aware that online payments transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. Please note, that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
SHOPAHOME …errand gurus is the operator of (shopahome.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to cancel or process a refund.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
SHOPAHOME will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers’ expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (SHOPAHOME) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
SHOPAHOME will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. The warranty policy of the product suppliers/sellers supersedes in every situation. Always check before checking out. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect SHOPAHOME to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method (b) a refund in store credit (c) a replacement item sent to you (if stock is available)
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of your order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
SHOPAHOME will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and email encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to email at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit: We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit: We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please call us at +234-1-888SHOP (+234-1-8887467), or email us at [email protected]
We will strive to bring our customers greater value and service. That’s why we provide free shipping from some sections and products. Shipping from these sections are done by ePacket in China, EMS in USA or by USPS and in Nigeria by Fedex / DHL. Here we try to absolve shipping cost for your benefit. We may not be able to list items that qualify till point of check out.
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|Africa||10-45 Business days|
|Asia||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Canada, Europe||10-20 Business days|
|Central & South America||15-30 Business days|
|United States||10-20 Business days|
Max delivery time – 45 business days. *This doesn’t include our 2-5-day processing time.
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
You have 7 days to return your items starting from the day you receive your order. This returns period starts from the date you receive your order. SHOPAHOME does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, SHOPAHOME does not take title to the refunded item. Feel free to call, visit or read the relevant sections for more information about our returns and refunds.
You may post reviews, comments, photos, videos, and other content; and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead others to your identity or other content SHOPAHOME reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant SHOPAHOME a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant SHOPAHOME and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify SHOPAHOME for all claims resulting from content you supply. SHOPAHOME has the right but not the obligation to monitor and edit or remove any activity or content. SHOPAHOME takes no responsibility and assumes no liability for any content posted by you or any third party.
All purchases of physical items from SHOPAHOME are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Returns and refunds may be made only on goods that have been satisfied as factory damaged.
SHOPAHOME attempts to be as accurate as possible. However, SHOPAHOME does not warrant that product descriptions or other content of any SHOPAHOME Service is accurate, complete, reliable, current, or error-free. If a product offered by SHOPAHOME itself is not as described, your sole remedy is to return it in unused condition.